Log in to your account and visit “Your Orders” to see past orders and statuses.

If unshipped, email us your order number and new address. Once shipped, you will need to contact the carrier.

Yes, simply use the recipient’s address at checkout. Please note that you may need to place the order at a region specific site if no shipping options are available from your location. For splitting orders, this is not possible. You will need to place separate orders for multiple addresses.

We’re online-only at the moment so it’s not available in stores yet. We don’t know if we’ll be stocking at retail shops.

Yes, when checking out leave the box “create account” unchecked. However, we recommend creating an account as it simplifies reordering.

We don’t take pre-orders (payment) for out-of-stock items, but you can enter your email on the product page and you’ll get notified when it’s back in stock. Waiting time is usually between 2-3 months.

Log in and go to “Your Orders”. Then click on a specific order and you can choose click “Order again” to add it to your cart.

To place on order, please visit the product page and add it to your cart.

You can check status of your order in the “Your orders” section of your account. For guest orders, as there is no account associated with it, please contact us. Generally, the latest updates will be via the tracking link you received after the order has shipped.

Contact us with your order number ASAP to swap or cancel. If unshipped, we can fully refund. Otherwise, please contact us to start the return process.

Confirmations are normally sent instantly so if you haven’t seen it, double check it did not go to your spam box and that you are checking the correct email account used to place the order. Contact us if it still hasn’t showed after 24 hours.

Delays may stem from stock, payment, or warehouse issues. Contact us for a status update.

There may have been a glitch during processing. Contact us with the order numbers and we’ll fix them.

Yes, but you will need to apply for a wholesale account and upon approval you’ll be able to see bulk pricing. Minimum order amount is 10+ of same item. You cannot combine items to reach the 10+ count, they must be the same item.

You can enter coupons at checkout by clicking on the “Have a coupon?” text under the product summary.

Sorry, no installments, checks or crypto are accepted. Bank transfers available for bulk/wholesale only. HSA/FSA depends on your provider. We accept most major credits cards and Paypal.

Yes, PayPal and prepaid cards (Visa, Mastercard, etc.) are accepted at checkout.

We charge in USD (your bank will convert) for most transactions. For UK we charge in GBP, and for EU member countries, Norway and Switzerland we charge in EUR. Taxes and VAT applies where required, but international orders may be exempt.

There are numerous reason, but often they are caused by typos, bank restrictions, or pre-authorization holds. You can try another card or contactu us for help.

Yes, we use natural ingredients, hypoallergenic hypromellose (vegan, gelatin-free) capsules, and avoid gluten, soy, and artificial additives.

The Mega Pack combines thiamine products for comprehensive support and includes Thiamax, Thiamega, Thiactive B and Thiassist.

We source our materials globally, including the United States, China and others.

There is a misconception that countries such as China have regulations that are less strict. They actually are more stringent in certain cases. More importantly, raw materials are thoroughly globalized and as such need to be produced to high standards. As a further step in maintaining quality, all material is tested to verify source materials are indeed what they claim to be.

Manufacturing of the final product is in the United States and follows all cGMP processes for identity and purity controls, which is then 3rd party tested.

Maximum potency is 2 years from the “MFG” (manufacture) date, or until the “EXP” (expiration) date, typically 2 years after it has been manufactured. However many supplements remain viable for years after.

Most products come in 60 capsule format, with the exception of Thiamax, which offers both 60 or 180 capsules.

Yes, open and crush or mix with water/food (e.g., 25mg from 100mg Thiamega). Please note the strong taste can be unpleasant and may ruin the food or drink you are mixing it with.

No, they’re for oral use only.

It’s not necessary as storing in a cool, dry place is sufficient. However, they can be kept in the fridge if desired.

Effects vary from person to person but many have reported improved energy or focus. We recommend to track your response over a few weeks and compare.

Resume normally if missed. High doses are usually safe but may cause mild upset. Cut back if so.

If you notice side effects or temporary worsening, you can either lower the dose or stop and consult your healthcare provider.

We don’t offer samples. Please go to the product page to see the ingredients.

Email us your order number with the issue you had and we can either send a free replacement or refund your order. Please see our Money Back Guarantee for further details

Every batch is third-party tested for quality, purity, allergens, contaminants, and heavy metals. We don’t require stability tests as supplements generally stay potent for at least 2 years (and often longer than that).

Nutritional supplements in general are not FDA-approved but meet safety standards. yes, they’re non-GMO.

While our products are not certified as non-GMO, we source whenever possible from suppliers or vendors that avoid GMO materials

Our supplements are manufactured by facilities certified for cGMP (Current Good Manufacturing Practices) for safety and quality.

Most likely you are trying to ship to an area not serviced by the region you selected. Make sure you are on the correct site for where you want to ship to:

• For the USA and rest of the world, it’s as before: https://www.objectivenutrients.com
• For the UK and Channel Islands its https://www.objectivenutrients.com/uk
• For the EU including Switzerland, Norway, Aland Islands, Moldova and Russia its https://www.objectivenutrients.com/eu

Please note, if you are using a VPN you may need to disable it, or select “ship to different address” to get  shipping options. If you’re sure you are visiting the right region and if you still don’t get any options please contact us.

You should have received an email with the tracking link from our shipping service which you can use to track your order.

Please allow 24-48 hours after order ships and confirm it did not end up in junk mail. Contact us if it still doesn’t show.

Shipping times vary depending on method used and location. Please see our shipping policy for delivery estimates.

It depends on the carrier but most can ship to PO boxes. We ship worldwide from EU, UK, and US centers. Contact us if there no shipping options showing.

We ship to most countries worldwide from EU, UK, and US centers. Contact us if no rates are available at checkout but please note we are not able to ship to Mexico or South Africa at the moment

You are responsible – this is standard practice as we have no idea about the regulations in your country. If you have any questions or concerns, you will need to contact the local customs authority. We will not do this for you. Conversely, you can select a ship method that says “DDP or Direct Duties Paid”, if available. This pre-clears the package and avoids customs.

This is available only for certain countries, such as Canada or Australia. Please review the available methods at checkout for any option that says “DDP”. If there is none showing then it is not available for your region.

Please allow up to 6 weeks for lost items, carrier issues (e.g., stuck in transit) or customs for delays. Unfortunately we have no control over the carrier and are not responsible for their service but will try to do what we can do to help track down the package.

Yes, we offer free shipping for orders based on minimum order amount. This varies from regions but you can see the amount at the top of the page above the main menu.

If the orders has not left our warehouse, we can place it on hold and you can pay the difference to upgrade the shipping. Once we receive payment we can ship using the upgraded shipping method. After it ships it won’t be possible and you will need to contact the carrier directly to see your options. We do not contact the carrier on your behalf.

Please contact the carrier with your tracking number as we have no control over the shipment once it leaves the warehouse. For upgrades this is only possible pre-shipping only.

Of course! Please see our Money Back Guarantee for details.

On the checkout page, check the box “create account” and it will be created when checkout completes. There is no option to create an account without ordering unless you are a wholesale/practitioner.

An account was registered with that email at some point in the past. You can try resetting your password to log in and complete your purchase, or try with a different email.

Log in and update them under “Account Details” in your dashboard

Click “Forgot Password” on the login page, or contact us for a manual reset if issues persist.

Contact us with your name or order number, and we’ll locate your account.

Too many failed login attempts may lock your account. Please contact us to unlock or reset credentials. You may also get a error if you are registered for one region (for example, US/International) and you are on the login screen for another region (for example, EU). In this case ensure you are in the right region for which you registered on and try logging in there.

Log in and update them under “Addresses” in your dashboard. Alternatively, contact us with your order number if already placed.

Ensure all fields are filled correctly. If the issue persists, please send us a screenshot so we can further troubleshoot.

Usernames are auto-generated and are tied to your email. Once created they cannot be changed.

Yes, please contact us and we’ll remove your account and data as per GDPR.

Yes you can, but they will need to use separate emails. To merge accounts, contact us with all associated email addresses.

No, at the moment you can only update the existing one. There is no option to have multiple shipping addresses listed.

That’s up to you but we recommend one user per account for security.

It’s not required for standard orders but we recommend it because you can manage orders and addresses easily. For  any subscription orders, an account is mandatory so we can process the recurring order.

Yes, we use secure encryption and comply with data protection regulations.

For marketing emails or newsletters, you can click the “unsubscribe” link at the bottom. Our standard transaction emails (order updates, shipping notifications, etc) will always be sent as they contain important information about your order.

Subscriptions allow you to automatically receive your favorite supplements at a frequency you choose (e.g., every month, 2 months, etc.). You’ll save money on each order, and there’s no long-term commitment – you can pause, modify, or cancel anytime.

1. Visit any product page.
2. Select “Subscribe & Save.”
3. Choose your delivery frequency.
4. Proceed to checkout (you’ll create an account if you don’t have one).

Yes, an account is required to manage subscriptions. You’ll create one during checkout.

Please note subscriptions are NOT available for wholesale/practitioner accounts.

Yes! Log into your account, go to “Subscriptions,” and adjust as needed.

1. Log into your account.
2. Click “Subscriptions.”
3. Select the subscription and click “Cancel.”
4. Confirm – you’ll receive an email confirmation.

No commitment. Subscriptions are flexible, you can cancel, pause, or skip deliveries anytime without fees.

Absolutely! Log into your account, go to “Subscriptions,” and adjust your next delivery date or pause temporarily.

Contact us and we’ll get you sorted!

Blood levels can be misleading. However, functional markers (e.g., transketolase, organic acids like MMA, lactic acid) via labs like Genova Diagnostics or Vibrant America are better. No accurate at-home tests exist that we know of yet.

Effects vary from days to weeks. In some cases, worsening of symptoms can occur (known as “paradoxical reactions”). You can reduce dose if severe and consult your healthcare provider.

Possible initial reactions include fatigue, agitation, or symptom worsening but these often subside or can be managed by reducing the dose.

Not at the moment. Please use the contact form to send support requests.

Of course! Healthcare professionals are welcome to contact us at any time.

No, our products are dietary supplements which are available without a prescription.

Visit the “affiliate” link in the footer and register. Once approved, you can track earnings in your affiliate dashboard.

As per terms, payout threshold is £100 so there are no early payouts.